Posts Tagged airlines
I arrived at Chicago O’Hare International Airport feeling relaxed and in good spirits after a weekend seminar held in the small town of Elburn, Illinois. In light, mid-morning traffic, I had negotiated the trip from Elburn to O’Hare without making one wrong turn, thanks to my able navigator, Siri.
I strode across the Avis parking lot reflecting on what I had learned at the Human Sun Institute seminar. I looked forward to a few hours of reading, novel editing, and eating a leisurely lunch before my plane took off. All I had to do was walk up to the ticket counter to collect my boarding pass.
When purchasing my airline tickets online, I could not resist the option of upgrading my return flight to first class for only $149.00. In addition to the enjoyable routine I planned before boarding, I had the comfort and luxury of a non-stop, first class flight back to Fort Lauderdale to contemplate as well.
Upon entering the American Airlines terminal, I noticed immediately how tired the ticket counter attendant looked. I figured she had begun her workday at some obscene, early morning hour. I was determined to treat her nicely. I made a few cheerful comments, gave her my flight information, and presented my ID. Her fingers flew across the keyboard. I stood there smiling, radiating all sorts of peace and joy.
The attendant looked up from her keyboard and said calmly, “I’m sorry, Mr. Gittlin, your flight has been cancelled.”
NBA sportscaster Jeff Van Gundy uses a phrase that I love. He did not coin the phrase, but Jeff has a unique way of saying it that never fails to amuse me.
Standing at the American Airlines ticket counter, I suddenly became Jeff Van Gundy reacting to the bad foul call of a referee.
“Are you kidding me,” I said to the attendant.
With my reservation, I had given my email address and cell phone number to the American Airlines computer. The computer, in response, did not email, text, or call me about the flight cancellation. Instead, it booked me on a non-stop coach flight back to Fort Lauderdale scheduled for takeoff seven hours later.
When I asked the ticket attendant for a refund on the first class part of my ticket, she informed me there was no refund since I had upgraded the return flight from an economy fare on the first half of my trip.
“But I bought trip insurance,” I said.
“We have nothing to do with that,” she replied. “You’ll have to go to the web site of the trip insurance provider to see if they will give you a refund.”
Thanks mainly to the peace circulating in my body from the weekend seminar I did not hate the ticket attendant. I did not scream or berate the poor woman. She was only doing her job. She had no control over how badly her job was screwing me.
After a minute of researching alternative flights, we settled on a flight to Fort Lauderdale with a stop in Dallas. I would arrive in Fort Lauderdale two hours earlier but three hours later than the cancelled flight. Whoopee! The attendant upgraded the flight from Dallas to first class, although the airline was not required technically to do so. Thank heaven for small favors.
I felt relieved until I learned the flight to Dallas was boarding in ten minutes. I had all of ten minutes to go through TSA and find my gate in another terminal.
While going through the TSA ordeal, I began to wonder about the cosmic significance of this abrupt change in flight plans. Surely, I was meant to deliver or receive some important message from a fellow passenger.
Encouraged by this thought, I went to pick up my carry-on bag. A TSA officer grabbed it and informed me he had to search it. This had never happened to me in forty years of infrequent flying.
I feared the search had something to do with the raft of prescription drugs I was carrying. It turned out to be a problem with my shaving cream and hair gel. I have never been busted before for these items in my carry-on, but whatever, at least I wasn’t going to jail.
With bags re-packed, I set out in search of terminal “C.” Following the signs, I found the Sky Lift to the terminal. I noticed the steps on the escalator were frozen. The elevator wasn’t working too well either. I’m not making this up, people. All of this stuff happened. It all had to be part of a grand plan for my betterment and the betterment of Mankind. I believed in this deeply.
I struggled up the frozen escalator steps lugging my laptop and carry-on bag. The woman in front of me was breathing so hard I thought she was having a heart attack. Somehow, we both made it to the top without passing out.
After boarding the flight to Dallas, I settled into the very last seat in the bowels of the coach cabin. The guy next to me looked just like a Waking Down in Mutuality mentor I had met in February at a seminar in Atlanta. I made this comment to him. He politely confirmed he was not the person I had in mind. I used the opening to talk about doppelgängers and the seminar I had just attended. My fellow passenger showed zero interest, again politely, plugged his iPhone earplugs in, and settled back to listen to music for the rest of the trip.
Okay, so nothing momentous happened on the first leg of the trip. The cosmic implications of these highly unusual events would surely kick in on the second leg of the journey.
While waiting at the gate for the flight to Fort Lauderdale, I noticed someone who looked like Lexi Thompson. Lexi is 18 years old and one of the best women golfers in the world. She lives in Florida. The woman sitting nearby looked exactly like her mother. I had seen a close up of Lexi’s mother and father on TV. Then, a slim man in his early thirties sat next to the mother. I recognized him as Lexi’s older brother Nicholas, a PGA professional golfer. This confirmed the presence of the famous Thompson clan.
I had to figure out what having Lexi Thompson and family on my flight meant—in the cosmic sense, of course. Okay, I thought, they’ll be travelling in first class like me. I’ll more than likely be sitting next to one of them. I will have an auspicious conversation with one of them.
Instead of the famous Thompsons, I sat next to a rotund Wal-Mart salesperson from Arkansas. She showed little interest in conversing with me, preferring instead to commune with her iPad and iPhone on the journey home.
Desperate for answers, I asked the steward if American cancelled flights regularly. I had not flown American in ages. This was the first time I had ever had a flight cancelled.
The steward informed me that flights can be cancelled if there is not enough freight in the cargo hold to make the flight profitable. He defined freight as bodies in caskets, mail, or any commercial product paid for by a vendor. He explained that American had lost its contract with the US Mail. This had put a large dent in American’s freight profit center.
The steward then revealed this startling fact: The amount of commercial freight on board a commercial jetliner determines the profitability of a flight. Passengers do not determine profitability. We exist to absorb the cost of overhead including fuel and payroll.
I thanked the steward for the wisdom he had generously imparted. I proceeded to contemplate the Parable of the Airline Freight for several minutes.
In a flash of enlightenment, the purpose of my American Airlines Odyssey struck me.
The events of the trip suddenly made perfect sense. I groked in fullness the hidden meaning:
I am not as important as I think I am.
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